Our Reviews

Answered all my questions related to visit. Friendly and courteous throughout the entire visit. Appreciate everyone’s interaction.

Brennan was great at communicating the needed services and let me know when our Yukon was ready to be picked up.

Service was quick and professional.

Excellent staff that meet the costumes needs

No time was wasted in reaching a fair deal on my trade and purchase and I appreciate that kind of respect for my time and budget.

Excellent customer service; however was upset that I prepaid for oil change service when I paid for my vehicle only to learn a $120 service that was covered by that contract previously was only worth $45 now due to a policy change. As a long time loyal Buick purchaser this was disheartening.

Dave the salesman was awesome. Patient and very knowledgeable. Made the process very simple.

Very poor.

Quick deal

Outstanding experience. Fair prices and exceeded my expectations. Knowledgable and timely. I would Highly recommend Sandy and Robert are great to work with.

My Acadia was serviced quickly and the issues corrected.

Customer consultant was not very friendly when I arrived to check in.

I’m from Georgia and had a DEF issue with my 2019 L5P so, I had to leave my truck. These guys made it a priority and I can’t say enough about well Brennan kept me informed about what was happening with my truck!! That guy was great enough to make sure I buy him a beer when I’m back in Baltimore! Loved how they handled me and my truck!

Not exactly sure why I was charged $79.02 of the $146.02 invoice for the oil change & tire rotation on my 2023 Sierra. I purchased the additional upgrade for oil changes and for all additional services and components. I expected this visit to be fully covered. Of course the salesman, nor service desk person I've dealt with is gone. But I think what bothers me the most is the note on the invoice "Thank you for your business! You may receive a survey from GM. If you mark the survey very satisfied, GM considers it a failing grade. Please answer completely satisfied. If you cannot, please call Rudy Schmidt at 410-689-800" We aren't satisfied with paying extra for this service visit when we paid extra for the maintenance contracts when we bought the truck to cover this service. We had our purchase contracts to show but their response is just pay the extra money..... We are i.g. Burton not Maury Wilkins Buick.

This was the first time coming to IG for service and had an excellent experience. Brennan was a gentleman and super helpful.

Easy to make an appointment. Took vehicle in when they promised. Diagnosed problems quickly and began work. Gave me a ride home and called me when done. Gave me a ride back as promised when vehicle was ready. Worked with me through the process as I had a short timeframe to get the work done. Overall, experience was excellent. Only complaint I have is that the work and parts was very expensive.

Service was fine and efficient.

Chris, my salesperson, did an amazing job from my initial contact on the phone and throughout the entire selling process. He was honest, forthcoming, intuitive, had a sense of urgency, and was a great communicator.

I am never disappointed when I get my vehicle serviced. Customer service is great and the work quality is excellent.

Good experience and worked with me on what I needed to get for my trade to make the deal happen.

I had my first oil change, everyone guided me through the process, and I was out within and hour!

It was, painfully, necessary and more work is needed. Unfortunately, I did not receive a service update status because the service manager was off when I picked up my truck. I would suggest that the dealership offer a rental vehicle if the service will take more than a day. I live 30 minutes away and can't depend of a driver to take me home.

I took my vehicle for oil change, I guess that is okay. So they did a inspection on everything and gave a list of things that needed to be done. Apart of the inspection was that I needed a engine air filter, and a rear windshield wiper. My concern is that I changed the engine air filter the day before, and the rear wiper was replaced also. So my question is did technican even check? Its obvious that they can't be trusted. How do I know if I really need the things that was stated. I don't think I will go back any more. They are not credible.

I would like to personally and publicly extend my thanks to my salesperson Chris Collins. His commitment and dedication with going that extra mile to meet his customer needs were beyond professional, it was personal. That commitment and dedication in meeting my need was beyond exceptional. The IG staff and Leadership did everything Chris asked to ensure I was satisfied with my purchase. Kudos to the whole team for making this decision to purchase from IG Burton effortless. I am extremely satisfied with my new car. Thanks again for your exceptional professionalism and awesome customer service!!! Michelle Muldrow

Fast and efficient

It was an easy purchase. Thanks for everything!!

Service was done in estimated time and Kevin P was very responsive throughout the whole process.

Friendly and professional

Brennan did everything he could to speed up the process of my new transmission good job

Everything was easy from making the appointment to service completion- thank you!

Done much sooner than expected.

Your staff was very organized and did everything possible to help me fix my automobile.

The salesperson, Nathanial, was absolutely awesome. The whole process was flawless. The financing department was outstanding as well.

Very good

Chris Collin was cordial and friendly

Excellent service

Very impressed with the dealership overall ie general appearance and friendliness of the staff, especially our salesman David Stevenson. He was very informative, patient, and personable. He was very knowledgeable about the vehicle we purchased for forthright in his responses to any question we posed. The financial officer handled the loan efficiently and professionally coving all aspects of the transaction.

Kevin and his team did an outstanding job fixing my truck so I was able to make to my camping trip on time.

Completely satisfied.

They made sure I had a ride home and sent a ride for me when the car was ready! It truly is the best dealership and service department we’ve ever had the pleasure of using! Thank you!

Great from top to bottom from Chris my saleaman to Joe and Chris the managers

Figured out the problem and solved it.

This was the second car I have purchased in a year from i.g. Burton and both times have been a great experience. I would definitely recommend this dealership. My sales professional, Barry Geberiel, did a terrific job in showing me the different models of the buick envision . I test drove them and then he located the model I wanted. The closing was done by the finance manager, Missy Blair, who went through all the documents and made it very easy to understand. Joseph Beach the director checked in to make sure we were well taken care of and if we needed any other services to give him a call. Thank you i.g.Burton for another great experience on buying a new car.

Process was simple and easy

Service was fine, like the email status updates.

The service was done within the time promised. The service writer was knowledgeable, courteous and efficient.

I still need to bring my vehicle back, the steering wheel parts are on order and also my screen, that was to be ordered 2 days after we bought the vehicle. Also the recall needs to be done. The GMC program was down.

During our lifetime we have never had the amazing agent when we were getting a new car. Cris was that amazing agent because he lessoned to everything we needed, asked appropriate the appropriate questions, courtesy and knowledge, We love our new Buick. The front window is amazing . . . so much light and space. . .it is a landscape when looking at other cars. It only took a couple of days to figure out the icons. Love the placement of the icons. Thank you to Cris. . .we are so happy to have had the experience with Cris. If we live long enough, we will be back for another Buick with Cris handling our needs.

Kevin is the best. He listed and explained everything that needed to be done. He prioritized the list for me which was a big help. I appreciate his honesty and kindness.

I’ve been taking my vehicle here for years. Sandy is always easy to work with and the process is easy.

I believe that they tried to service my vehicle in a timely manner but with the only 2 technicians that work on transmissions and one of them out for a week for vacation it seemed like ever before I received my vehicle back. After two weeks and 3 days received my vehicle which has been running great so far. Now, just having problem with getting an invoice showing what the $1,600 that the dealership charged for. Now, they told what some of the charges would be but I need to see the n writing.

Staff were the best! Nathanial Schafer was fantastic working with us and helping when we made a change. His patience was what finally got us the vehicle we wanted. Very happy to go back there for other sales and service!

I had a very positive experience. Chris Collins was an excellent sales person.

MY SERVICE PERSON WAS VERY HELPFUL!!!

Great

Simple oil change. In and out. Thank you.

Timely, super nice people, done quickly!

very friendly and informable keep me informal of all things that needed to be done. done in a reasonable time.

Brennan was excellent to work with and controlled my expectations from the very begging. It was one of the best service experiences I've had at a dealership.

Very helpful

I always enjoy bringing my vehicle in for service. Sandy Greenstein and Kevin in the service lane and Paul in the shop are always a pleasure to see

Excellent

Exceptional service.

Had appointment took all day

It wasn't very well

No pressure, Chris was very knowledgeable about the vehicle. answered all our questions.

No problem good service

The guys at the front counter do a great job of communicating with you and giving you upfront prices for your repairs. Good folks to work with. Plus, the scheduling folks are awesome as well.

Service was done in a timely manner. I experienced dealing with friendly personnel. My only negative comment is that I was unaware that I couldn't pay my bill with a check; that was an inconvenience for me.

Excellent service

Generally good. The service advisor is always helpful

We dropped the vehicle off late Sunday evening without an appointment. The vehicle was repaired and picked up Tuesday evening. Our service advisor, Brennan did a great job of keeping us informed. We will definitely be returning for future service

Highly efficient customer service rendered, I'm very grateful and appreciative. Sincerely, Brian E. McLean

I appreciate washing my vehicle awhile it was there for recalls.

Brennan was great and kept me apprised of the service every step of the way

I been taking my car here for like 3 years always great service and the go above and beyond for all my service needs

nice work. send me more coupons

I appreciated that their was no pressure to buy. They entertained all of our negotiations. Made sure vehicle was in tiptop shape to take home. I highly recommend Chris and ig Burton Buick GMC.

Great experience with Sandy and Kevin as always! Just wish the dealership gave loaners for recall related issues. But the Customer in another tough stop then they already are isn’t the best.

Top notch team

Excellent service had a cracked manifold diagnosed very quick. I was driving us nuts there was no sound. Just a bad smell in the cabin. Took care of all the problems. Excellent work highly recommend go back again.

Great service with my technician. I love the computer room, as well!

Roger was fantastic! This was such a great buying experience. We started the day out with intentions on visiting multiple dealerships but started at IG Burton and left with a new vehicle.

I had an appointment with the service team and as soon as I arrive they got right on the job. I was very satisfied with the work

My one concern is that if you have an appointment around the 11:00 o’clock hour you have to wait until everyone comes back from lunch before they continue working on your vehicle.

Sales team were friendly and fair.

Sandy is absolutely amazing! The Buick team does wonderful work to take care of us, and they are sensitive to my financial concerns. So grateful!

Excellent customer service with very good knowledge of the vehicles

Always fair and honest. Sandy is the man.

Since repairs was going to take longer than expected, I was very appreciative of the Uber service being arranged for taking me home and then from home to dealership.

I am fully satisfied with the service, they found an issue I had not thought of and remedied the situation. However. I had an appt for Thrusday, 11 Dec. i dropped my truck off the evening prior. No work was done until Friday, it took a short while and I was able to pickup at 1:00 on Friday. Why make an appt for Thursday when they don't get to it until Friday? Very aggravating to go a whole extra day without my vehicle.

Excellent help very good people there

I came to ig burton for the purpose of getting an oil change for my 2023 GMC Terrain. I've been leasing vehicles for the past 9 years at this dealership (first at Wilkens Buick and now ig Burton). 1. First complaint: for the past 3 visits at the dealership, an individual by the name of Sandy, who sits at the first desk upon entering the service department, has continuingly failed to acknowledge my arrival. He appears to be distracted by my presence (at times, it feels intentional). If it had happened once or twice, would lead me to believe that Sandy was actually busy. It has happened every time within my last two vehicle leases (past 6-years). 2. Second, when summonsed to the service desk to get the results of my visit, in addition to the oil change bill (that I paid), I was given a bill for additional service needed totaling $791.96. This included a) LOF/Rotate $109.95, b) Brake Flush: $189.95, c) Fuel Induction Service $199.95, d) Fuel Injection Service $219.95, e) Shop charges $60., and f) Tax $12.17. This was disturbing to me because the mileage on my vehicle was less than 20,000 miles (19,112 miles to be exact). I complained about the recommended service. As stated, I've been leasing vehicles from GMC for the past 9 years. Always having low mileage at the end of my lease. With that said, I'm wondering, my 2023 Terrain that was purchased brand new, may have had some underlying issues/problems. If not, can someone explain to me why almost $800. in service is recommended for my vehicle that has under 20,000 miles? LASTLY, i am not happy with the actions, service that I have received from this dealership, especially considering the fact that I have been a faithful customer for the last 9 years. UNFORTUNATE!!!

Great customer service advisor from Brennan Stewart-

I was pleased

Experience is always great.

It was great

My appointment was scheduled for 2:30 pm for an oil change and tire rotation and it took 2 hrs!! The service team never mentions military discount it appears that it’s frowned upon if you ask. That disappointments me.

Sales person knowingly lied to us. He told me that the first responder discount was for police and military only. The discount was not available for firefighters. I don't care about the discount but I do care that I was knowingly lied to. I trusted them and did not verify. Don't trust them and verify what they say before you sign. If I would have verified it instead of trusting them I would have walked away from the deal.

I drove up and there was a line of cars in front of me and the service member acknowledged me then forgot me and never came back to assist me until I went to the desk

Sandy was great to work with. The work got done quick and the vehicle was returned washed and ahead of schedule

My appointment wasn’t until the next day however I was experiencing problems with my truck. Kevin was able to fit me in , correct this issue and have my truck back to me the same day! Great service!!

Roger was my sales rep he was good got the deal done and I’m happy with my car. I will say he did seem to be a little all over the place and it could have probably run a little smoother than it did. But overall it was a decent experience.

Our vehicle came from another dealership and our salesperson kept us well informed throughout the process.

My Service Tech had fantastic customer service!

Sandy and the team were very professional. I am highly satisfied with the work they completed and would bring my vehicle back for future service.

The remote start wouldn't work and the engine dash light was lit. I called i.g.Burton service department Tuesdays August 18th and was able to get an appointment next day at 7:45 AM. Aiden the mechanic found that a rodent had chewed on the gas tank causing the engine light to come on. Mr. Sandy Greenstein informed me of the problem and the cost to fix it and I agreed to have it fixed. The repair was done in a timely matter and I am pleased with the work that done and the professionalism of everyone involved. For any future service I will definitely use your service department. I am "Completely Satisfied" with the service that was performed. Brian Meyers

Awesome service, Sandy always goes the extra mile. Thank you

EXCELLENT

Kevin the service advisor always goes above and beyond for my service appointments. he made my latest service appointment very easy and dealt with the service contract company to get my tire and rim replaced. hes the man

Good service

I have always had a good visit with no complaints

Good

I received top notch customer service from Brennen. The oil change & recall were going to take longer than expected and then turns out the car needed a new battery. They arranged an Uber to and from my home so I could not be at the dealership all day while the work was being done. I appreciated the transparency in just how long all of the things were going to take, when I was prepared to just stay and wait. Thank you, I'll be back!!

Excellent experience, will come back and will recommend.

David and Matt were both great. Getting me in a 2026 with no hassles

Customer service was good.

My salesperson was informative and helpful without any pressure. Followed up after the sale and service visit. The finance experience not so much, high pressure sales for additional products.

My service rep kept me aware of the timeline as well as potential services needed throughout the process.

Two hours for all change, and I had an appointment

This was my first visit for service. It was a little unclear where to go but after that things went smoothly.

The communication was lacking on the progress of my vehicle.

In search of my next vehicle, I visited five other "big-named" Maryland dealerships before connecting with IG Burton of Glen Burnie. Over the course of a month, I experienced some of the worst customer service—sales gimmicks, pressure tactics, and unnecessary games—which made an already stressful process even more exhausting. This was my fifth vehicle purchase, but my first SUV and my first time shopping for a Buick/GMC. Everything changed once I spoke with Sales Manager Joe Beach. From our very first phone call, I felt completely heard. He treated me with respect, provided fast and efficient information about the vehicle I was interested in, and followed up both verbally and via email within 10 minutes. Most importantly, there was no haggling or pressure throughout the process. Because of the unique exterior color, my vehicle was being transferred from another dealership, communication was key—and IG Burton exceeded expectations. I received consistent updates throughout the transfer and even received a follow-up email from Bob Purdue at 11:30 PM. The team ensured my bank’s requirements were met and worked around my availability to make final paperwork seamless. The finance experience was just as exceptional. Tyler and Melissa from the Finance Team were wonderful—professional, clear, and respectful during the signing process. To top it off, Bob followed up via text the day after my “drive-off” day (which was a Sunday) to thank me again for my patience and business. I have shared nothing but glowing feedback about my experience with IG Burton of Glen Burnie with my colleagues, family, and friends. The entire team, led by Charles Burton, turned a long and frustrating car-buying journey into one that was truly worth the wait. They made me feel like more than just a sale—I felt like part of a dealership family that genuinely cared about meeting my needs. Thank you again to the IG Burton team. It’s clear they are doing something different—and they are doing it right.

Needed more service than anticipated..seems to be running a lot quieter when parked with engine running

As always, outstanding.

Excellent help

I HAVE A 2010 GMC CANYON 4X4 AND I WAS HAVING ALOT OF PROBLEMS WITH THE EBCM MODULE AND A BAD FRONT WHEEL CALIPER -- AND MR. KEVIN AND MR. STEVE SOLVED THE PROBLEM -- I AM GLAD I WENT TO IG BURTON FOR PROFESSIONAL SERVICE -- [ HAVE A BLESSED DAY ]

great experience..

The service was very efficient, and the customer service was friendly and professional

.

Nate help me and be and made my process very smooth

The service advisor, Brennan Stewart, was very help[ful and communicative. Service was completed timely and accurately.

Great service and experience!

Kind and generous dealership I’ll visit again

This was my second visit and, like the first visit, the check-in process was smooth. I was promptly checked in and escorted to the waiting area. The rep advised me that the service would take approx 1.5 hrs and a tracking text was sent to my cell for follow-up. The service was definitely less than the time allotted. The check-out was seamless. And, to my surprise, the vehicle was unrecognizable as the car was covered with highway elements due to our recent snowy weather here in MD. The car was delivered clean& shiny just like the first day I purchased the vehicle! Thus far I.G. Burton has far surpassed my expectations. Thank you.

Came in for an oil change which I paid for in a maintenance package when I purchased the car in December 2022. I was told that since the dealership have changed that Burton could not honor any maintenance agreement I had purchased from the previous dealership. What a disappointment for Burton. I will remember to pass the word about your policy!!! I will be going to another dealership for any possible purchases.

All went well with Sandy

My Service rep was ok, however, older rep saw me walk in and I I looked down as he had no interest in helping me. Dealership as a whole is run down, I understand it’s a older dealership but no excuse for ceiling falling down in customer waiting area, two sales reps dropping f bombs on the floor, another telling a sales mgr you parked in my parking spot. Front receptionist watching tv on her IPhone. Brochures just thrown around. Sorry but this place is a mess.

Brandon and Nate were easy to deal with. They made everything easy to understand and expedited my time in the dealership. Even going so far as to meet me at my home to pick up some paperwork.

Nate was great!

Service was performed and ready as promised

Good customer service. Quick responses. Appreciative of the support through the process.

Chris Collins was easy to talk with and attentive to my needs for a vehicle that was tailored to what features and options I was shopping for Missy Blair in the finance department was exceptional at explaining and answering any questions we had with the purchase process and tailored to my financial terms I was shopping for

Kevin was outstanding, 1st one to greet us as we entered, very courteous, need more like him, in the past when we would enter we had to stand there like we were not even in the room, very unprofessional, when we picked up our Buick Enclave he had it ready to go.

My visit was great,car service was done promptly and staff was very friendly

Service manger Kevin was great but the technicians were very careless with the cleanliness of the interior of my $100k Denali I have tan interior and they could have covered the seats before sitting and getting black dirt all in the leather and on my door sills and handles. Also didn't even attempt to clean up the mess. My truck was just detailed and ceramic coated and wasn’t pleased about how it was returned. The warranty issue and 1st service was done and no issue there Just take better care of my vehicle next time

I was only in for an oil change but my service advisor was very efficient and kept me informed of the progress on my car. I really appreciated the car wash as it included cleaning the windows and the carpets. Usually at most dealers when they include a car wash it is just for the exterior. Thank you IG Burton

Was in and out in a few days

Nathanial Schafer provided outstanding service! My husband told him what we were looking for, and Nathanial guided us every step of the way. He greeted us outside, walked with us to the showroom floor, and helped us find the perfect truck right from the display. We truly appreciated his professionalism, friendliness, and knowledge. Highly recommend working with Nathanial!

Repairs were made in a timely manner, and my vehicle was finished at the promised time. The vehicle even received a courtesy washing.

First time dealing with the service group and kevin and Brennan were great!

progress and updates were great

I'm giving only 4 stars instead of 5 because I wish the service counter would have listened to me when I said something is not working right in my communications with my car. After I picked it up yesterday I sat with OnStar for a while troubleshooting for the 2nd time that day. The first was just making sure it wasn't the app or my phone that was the issue.... that's what the service desk kept telling me. After we proved it wasn't that, we moved on to troubleshooting my car. Indeed, none of the onstar system works. The module has to be replaced. There are no comms with onstar and none of the buttons work, they don't know my location, I can't do anything with the app.... I tried telling the service desk these things and was only told it was my phone. They said that they were able to connect to "carplay" just fine. It wasn't carplay I was talking about but they wouldn't listen. OnStar set me up with an appointment elsewhere for the replacement.

My appointment was quick fast and I was out of there in no time very satisfied with the service

Last week I was at the dealership for service and Brennan was awesome. He is was very helpful, easy to talk to, and he took the time to explain the services needed on my vehicle.

Always great to deal with. Sandy has always taken care of me

Friendly atmosphere, got an oil change, tire rotation, and car washed, representative explained what I will need to get done my next visit. I tried to order rain guards but was told they don’t make them for my vehicle.

I purchased my truck in 2019. I was also a customer prior to replacing my truck. The previous ownership and the new ownerships have been really good to me

Chris Collins is personable and a worthy professional. He listens well and diligently pursued finding me another Yukon with my specifications.

The sales representative was informative and knowledgeable about the product. There was no pressure to purchase the vehicle or an extended warranty. It was a pleasant experience.

Great

Fast, reliable service.

Service was done well and everyone is very professional. However, repair took longer than expected as not all parts were ordered originally or didn’t arrive. I anticipated an update call after learning about that issue but didn’t receive any update on anticipated completion until the vehicle was done.

Service advisor Brennan was great

The service was prompt and done perfectly. I appreciated the video feedback of my vehicle check.

Customer service was very good. The waiting room was clean and comfortable. Unfortunately, the wait time was extremely long because the staff were working with a small crew of people. That is a company issue regarding staffing and not a reflection on the persons who came to work, who provided good service and were very kind. The traveling service manager even took us to the restaurant down the street, Judy's Jamaican food.

thumbs up

They got me in on time,didn’t have to wait long for my car to be finished.They let me know what needed to be done outside of the oil change and I thought that was very helpful in keeping my car in good running condition.

the service was speedy and my was cleaned afterwards.

Very good service

Happy with service

It was a regular experience nothing special I was told I would get a call when done didn't happen

All ways good service.

The service was good. However,I requested to have my car vacuumed...usually am charged $20. They said they don't do that anymore. Second, I bought my car new when dealer was Wilkins, 2021 Envision, and I purchased an automative plan that expires in 2027. The Burton people said no they don't honor that protective plan because I bought it when it was Wilkins. I said well last year you were Burton and the year before and you honored it. That doesn't seem fair that I have a protective plan and it isn't honored.

Very unhappy with my experience. You guys kept my truck a week (brought Mon Morning picked up Friday evening), because after you told me it was ready on Tuesday when it wasn't, you wasted my time and resources in coming to pick it up only to find the Technician didn't read the complete ticket and only did 1 thing. Then I was charged for 2 different diagnostics that got lumped into a non itemized bill. What really pissed me off is I brought in for electrical problem, yet SOMEHOW, you guys put 35 Miles on my truck while it was in your care. I was warned by a friend, so I took a before and after picture of mileage. There ZERO reason you guys should be joy riding or whatever in my Truck. You guys wasted mileage and gas and didn't even bother to replace the gas you used. Which you shouldn't have used any. You guys don't give a shit about the customer. I fully plan on going public and letting everyone know of my experience.

service was great and no long wait

Was taken promptly for my appointment, work was done in a timely fashion.

Blown engine in 2022 Tahoe and very thankful to GM and IG Burton. Breenan did a great job!

I was not informed about how long it would take to get a diagnosis. It was over an hour wait just to get the diagnosis even though I had an appointment and I was there early.

Great service didn't expect vehicle back so fast really a life saver.

ON TIME AND COURTEOUS

The service was great, especially Sandy the manager there. Excellent service.

Didn't rotate all the tires. Had to go back another day.

Kevin and crew are always on point and keeps me abreast on the status of my vehicle.

Sandy and the buick team are incredibly helpful.

As expected

The dealership is doing all they can do but General Motors is a massive fail. I had a 2025 Chevrolet Trax with infotainment center and onstar problems and now have a 2026 Buick Envista with infotainment issues that can’t be resolved. I’ll never buy GM again. This is it.

Went in for a oil change and tire rotation with no appointment and they took care of it. they were done by 11:45 am. Great service. Rick Smith

Great people and service

Very good, very professional

Once again, thoroughly impressed with this service department. From the moment I walked in the door, the service representative took great care of me.

I am very satisfied and pleased with my experience at i.g. Burton GMC. Service Advisor Kevin Prodoehl and Service Manager Robert Okopal worked with me to get financial Customer Assistance from GMC for an expensive repair of an emissions part which I was 40 days beyond my manufacturer's warranty period. The dealership completed the repair and significantly reduced my financial burden. I am extremely pleased and grateful.

Repaired my issue quickly with no problems.

Brennan Stewart is on top of his game from start to finish. Communication is number one to me and Brennan was on top with his communication skills verbally( clear and very simple) and with demonstration .Tracking of what was going with vehicle was on point. Thank you for your service.

The service department was great I have no pr0blem at all they explained to me exactly what was wrong

Thanks Brennan and team for the amazing service. Also thanks for the complimentary car wash as well.

My experience was very calm and smooth. There was no pressure to close. They answered our questions and were transparent.

Brendon is awesome! I can tell he wants to provide the best customer service possible and cares about his work.

Everything went well, services were completed as requested.

I'm going to start by saying service customer service not friendly at all, I drop off my 2024 Canyon fir headlights problem. When I when back to check about it they told me a Rad chewed a headlight connector ( once you open the hood you can see it right away) the gave me bill of $1300 that inclued a brake fluid flush, all around filters, a new light bulb " that I dont need", Lol (truck uses LED), I declined the repair and they charged me $250 to open the hood and see my chewed connector. And a fee of $40 CHOP SUPPLIES!! THAT IS A CRAZY charge to open the Hood. And the charge of chop supplies $40, what chop supplies did they used to open a hood?

Brennan was great, very professional and upfront about the maintenance required. Work was timely and reasonable.

everything went smooth.

I have purchased my last four vehicles from this dealership and the service is nothing but exceptional. The sales people in the staff are very friendly and helpful and explain things and take their time. They always make the deal happen.

Brenna was excellent. He kept me up to date on tbe servicing of my Sierra Denali.

My sales person Chris was amazing. Very honest, patient, and a true professional. Highly recommend him for the most deserving accolades. He was a sales person and a good friend.

Fixed the problem with my truck. Service agent I dealt with kept me informed through out the process. Only problem was I arrived at 9:30 as scheduled, but didn't leave until after 3.

Sandy, as always, was a pleasure to deal with. I feel like I was provided honest information about the condition of my vehicle and believe it was repaired flawlessly.

Service Tech was friendly and helpful. However, I did have to return for further service on tire monitoring system.

I'm glad I changed dealerships. The service department at i.g.Burton is great. I have brought in my 2025 Enclave twice now and Sandy has taken great care of me. He has checked me in and notified me on a timely basis the progress of my service. When the car is ready it is returned to me spotless inside and out and on time! Thanks i.g.Burton I can count on you and Sandy.

Great job, helpful staff, talented technicians.

Service was excellent

Very informative and accommodating

Great experience with IG Burton GMC! Took my truck in for a recall and service, and they were extremely accommodating from start to finish. They kept me updated throughout the entire process, which I really appreciated. Best of all, they had my truck ready even sooner than promised. Highly recommend their team! 👍🚗

I was well taken care of by sandy

Sandy and Bob are outstanding! Also the video of multi-point made me feel confident. Also Tony the tech greeted me and asked if I had questions. I would highly recommend this place!!

Pleasant service people and prompt return of vehicle.

Sandy communicated well and ensured I was taken care of for a lengthy and complicated repair.

I've been a customer for 5 years. Honest and professional every visit.

very good experience

I have follow up service that I need to schedule. Were you able to apply the $15 off coupon I received in the mail. If not, what can I do with it?

It was a friendly and positive experience overall. I do have one suggestion that could elevate the customer experience even more. I recommend that the dealership invest in—or resume—offering a complimentary car wash and interior vacuuming with each vehicle purchase. When someone spends $20,000 or more on a new or used car, that “fresh, just‑bought” feeling matters. A clean, detailed vehicle creates a psychological boost and reinforces the excitement of making a major purchase. Aside from that, everything else was great.

IG Burton is the only dealership I take my GM vehicle to get service. Our service advisor, Sandy, has been taking care of our vehicles since 2011. I know the work I need done will be completed quickly and without issues. I also know the mechanics that Sandy has working on our vehicles always do a thorough inspection. Many times, we have notes of what needs to be done soon, and what will need to be done later. Thank you to the IG Burton Team for making your service such a success.

The service department kept me informed as my repairs were being done and they were completed on time as promised.

Kevin was very professional was very helpful and accommodating and kept me informed each step of the way alerted me to safety concerns about my brakes that I wasn’t aware of and took care of all of my needs questions that I had provided me with excellent service. I will definitely be telling my friends and family about the good service I received from IG Burton, have a great day.

People were nice. The service prices were disgraceful. Got quoted thousands less at a local repair shop, and was told I didn’t even need 5/7 maintenance tasks that the dealership said I needed IMMEDIATELY

Determined problem, now waiting for parts. They should have parts there, I should not have to wait 4 to 5 days for parts.

Great experience and customer service.

It took wat too long to get an oil change.

Pleased with the service

Sandy and dealer were very responsive to me

Sandy was great from start to finish! Great communication and super accommodating! Speedy and timely. Car in great condition. Will be back for next check up :)

Sandy is always trustworthy, professional and truly a class act. I feel lucky to have him as a service advisor.

Service went as expected, on time and was informed on progress.

It was an amazing experience

No nonsense and get the work done....on time.

Kevin was Excellent in letting me know ASAP about the condition of my car!!!!!!

Quick service

Kevin was great as usual

Took way to long for service… 8days my car was in for service….

Appointment time was honored, personnel were friendly, informative, informed and helpful. All concerns were addressed adequately.

Brennan was very helpful

It was very quick and they informed me of maintenance issues that I need to take care of soon.

Kevin was very helpful and kept me informed on the progress of my servicing.

the service was exceptional

Nathan made everything super easy and a pleasant experience.

Satisfied with the work done . Very much informative during the process. Thanks

In and out super quickly!

Brennan was great. However , GMC NO. Just no. Over priced. Took over a month??? On a 3 year old truck??? But still gonna charge me that diagnosis fee tho!

Everyone I dealt with was very helpful and polite. My service was done quickly. Great experience.

It was great down to the point however I curious about maintinence and all that stuff is anything included like oil changes? When do we get our tags? Have not had any contact from the dealership since we bought it two weeks ago

I have purched several vehicles feom IG Burton. Always a smooth and non hassle process.

No one greeted me we I dropped off vehicle…. Once I was notified vehicle was ready, employees were having a conversation at checkout counter where I was signing out. Rude service

I thought the service was very good on my request on short notice to have oil change and tire rotation 👍 thank you

We had a great first experience with I.G. Burton, after dropping off our truck, we received updates about the progress of work being done by email and text, very well done, also the gentleman who took our truck and explained to us about the updates was great to work with.

Kevin was very helpful. Same day service and they addressed concerns. Overall a very good experience.

Great Customer Service!

Fast and professional

IG Buick is the best. Customer service is great. Kevin in service is awesome. He is attentive, thorough and respectful. Each time I leave, I always feel like I've been well taken care of by the service department.

I couldn't ask for a better service center, service or adviser than what i have here at IG Burton....... Thanks to Kevin

Very informative as well as Efficient thank you

My salesman met my needs on the first offer. His experience and knowledge proved to me he knew the business well. Chris Collins, was polite and no nonsense kinda guy. He listened to my wants and needs and executed it to fit my financial wants. He’s not just a salesman, he’s a salesman available for you and any questions you have for life.

Amazing customer service like always. Quick and efficient but thorough.

Friendly

Service was completed quickly.

Great service

All was good, professional in a timely manner

Professional

My service rep was very helpful and kept me updated

I have had my car since October 31, 2024. My purchase experience and my service experiences have been excellent. Highly recommend this dealership i g Burton!!

Sandy was most helpful, polite, and patient. He explained everything clearly.

Terry is the best. an enjoyable experience

Friendly, efficient service that looks out for what is needed to keep my truck running at its best.

Work was completed on time and on target.

Kevin is the best

Service advisor was friendly and explained the details well.

Staff was clear and communicative. The status, and update from the app and technician was very informative and helpful. Overall a great process and great team. Thank you for you hardwork!

The waiting room was nice and the appointment took about as long as expected.

Fast service on oil change and tire rotation.

On time and quick

Sandy Greenstein is a great guy doing a great joy. He stays on top of things and ensures my vehicles leave the shop completely road ready.

One of the best buying car experience, very friendly and helpful and great customer service. I will definitely come back for my next car. And thank you NATHANIAL . Great job

The entire team at IG Burton GMC of Glen Burnie were great. Our Salesperson, Nate Shafer, went out of his way to provide great customer service and accommodate us with the exact car we wanted, and Melissa Blair, the Finance Manager, was informative and easy to work with for financing options.

Great experience. Sandy always keeps me informed and takes good care of my truck.

Great service

It was fast and easy

Sandy Greenstein and team are extremely polite and professional, caring, do amazing work, and make sure the work matches what is needed and what I can handle. Appreciate you all so much! Thank you!!!

Excellent job

My salesman Nate was very informed about the vehicles and what I was looking for. Allowed me time to test drive and understand the difference vehicles. Very happy with my experience and new Buick!

Jesse was great to work with! He went out of his way to help us on a very busy day at the dealership. The sales process was so easy. I would highly recommend.

The staff was friendly and knowledgeable and even though I had to wait until the next day for a tire, the work was done in a timely fashion and I was kept updated via text on the progress . I also received a phone call that my car was ready, an Uber was provided and my car was washed and cleaned....over all, very good service !

Sandy Greenstein is an excellent Service advisor. He followed through quickly and resolved all our needs and concerns. Thank you!!

Excellent service as always, never disappointed.

Mr. Greenstein is a total pro. He works to see that the customers are served well while making helpful and timely recommendations without pressure.

Professional and delivered on time

The staff were very friendly and professional. My car was finished in a timely manner and kept in touch with me throughout the process.

I just got a spare key faub. Programming it took a bit longer then I expected, but that's the price of technology.

Excellent

My sales experience was great from start to finish. My salesperson Terry was courteous, knowledgeable, and respectful of my time.

I took my GMC Sierra 1500 in for service to investigate why my passenger side articulating running board was extending at times when it wasn't supposed to. The service team had the vehicle for 5 days and they were not able to determine the cause of the issue. Therefore, they were not able to repair it. After 5 days, I needed the vehicle back, so I anticipated I will return to the dealership at some point or find a different dealership to investigate the issue. I do have feedback for the dealership management. (1) When I drop off the vehicle on a Friday to leave it, I told the Service Advisor I needed to pick up the truck on Tuesday. I was not getting updates on the progress of the diagnostics. On Tuesday I called and the Advisor told me "they are still looking at it". I changed my plans for Wednesday, so that I could leave the truck another day. On Wednesday, I did not hear from the Service advisor, so I went to the dealership Wednesday after to speak to the advisor, because I needed a vehicle. He told me they are still looking at it. I asked if the dealership could provide a loaner vehicle. He told me no, that there were not any available. My choices were to take my truck even though the mechanics were not completed their diagnostics, or to get a rental car. I elected to get a rental car, at my expense. On Thursday afternoon, I did receive a call from the Service advisor stating they were not able to determine the cause of the problem. He asked if I wanted to leave it longer or have the mechanics rap it up and I would pick up the truck. I elected to pick up the truck. My feedback is there were poor communications throughout the experience. (2) The Service Advisor was insensitive to my requests and was abrupt. In my opinion, he should be more customer service friendly. (3) On a positive note, the Service Advisor discounted the diagnostic fee since the mechanics were not able diagnose and repair the issue. I acknowledge the mechanics most have spent significant time testing and diagnosing. Honestly, I did not expect that. Finally, I don't really know what my next steps are since i.g. Burton was not able to solve my issue. Are there specialists at GM that could provide additional assistance and insights? Thank you, Bill Smith

Excellent service

I had a great experience at I.G. Burton with the purchase on my Denali Ultimate. Chris was outstanding and very professional. Would highly recommend Chris and I.G. Burton.

My wife and I stopped in to see what the GMC 1500 had to offer that my Chevrolet 1500 didn't. After a test driving a gas and diesel 1500, we settled on a AT4 diesel. Dave was helpful and real patient with us, we were still there a few hours after closing. In the end, I felt like I got a good deal on the truck and a good value for my trade in.

I was approached by the sales representative, and we starterd to talk with no aim in a purchase. I indicated that I would love to purchase and new vehicle, but felt my income would not match the monthly payment. The sales representative showed me the 2026 GMC Elevation - a new vehicle within my budget. The sales representative was most helpful and I appreciated the effort he took to understand my need.

Service manager Brendan is great to work with.

From the moment we walk in was greeted with a smile Debbie is very knowledgeable on all cars she show us what we was available with everything that that vehicle is capable of doing,having we came out very please that we came back for another vehicle thank to the staff that help us hook up our information so all we had to do was to get in and drive off thank you Willie&Colleen

You changed my oil and rotated my tires. Thank you. I would rather thank you for not sending all these questionnaires.

They assisted me in acquiring a truck for my new company. I must commend the efficiency of the process, and this marks my second visit to this particular location. I have no complaints and anticipate returning soon to expand my fleet.

Know the product very well

I am sorry to say my experience at the dealership was very disappointing at the end of the day I paid pretty much list price for this vehicle I told them I needed to be shipped to Florida They accommodated the arrangements and I paid them $900 part of the sale and I was told the vehicle would be there in two to three days no later that they would be picking it up late that evening I had the opportunity to add some stuff to the vehicle instead of Fedex to my property in Florida they called me and gave me 30 minutes before the end of the day to get there which I did and I gave the driver $200 in cash to stand by the vehicle shuttered up six days late I was at without my essentials and clothes The dealership could not contact or get any ETA on where the driver was He like went ghost Finally my showed up I was called at one o'clock in the morning to pick it up once I got the vehicle home and when I was ready to leave I cleaned things up and I could not find the extra key They said it wasn't their problem The driver took pictures and showed them where the keys was Well at the end of the day I have no spare key not sure what happened just as the driver was dishonest and not following up with me And now I'm missing a key it costs me almost $600 for a rental car for six days Dealership felt they had no responsibility I had to remind them that I paid them not the car carrier so I would never do any business with them this is my second Yukon that I purchased from the dealership

Nathanial took such good care of me! I appreciated his patience and explaining everything to me.

I was greeted well, the work was done in a timely way. I will continue to use I.G. Burton for my GMC 2500 Truck.

Very Knowledgeable and had great communication with the team!

I have brought two vehicle from IG Burton and one from Wilkins, allow me to be clear my experience with IG Burton felt right, unlike my experience with Wilkins. But i have to take some of that blame also being green to the whole matter of buying a vehicle. Fool me once, shame on you, fool me twice, then it's time to move the HELL ON!!! Thank you once again Nick Nelson and Chris Collen for being real, without all the bull..... Just keep it simple for people is my advice to all who might read this.

Went in for service. All the gentlemen there are very nice. The waiting area had a nice coffee machine.

The salesman Dave Stevenson was great in helping me.

I really liked the communication with the text and links to the video inspection and repairs that I can approve and pay for online. Very convenient

My service manager, Kevin is awesome! Always great service

Service was Quick and Efficient.

It was a pleasure

Harrison is a great salesman person representing Buick. He is very knowledgeable and willing to help us with our new ride

Great experience all the way around.

Sandy provided us with excellent service. Kept us informed and was responsive to our questions

Very good service

Excellent service

Excellent service visit will be returning for fuel injection cleaning.

Rep was very friendly and honest. Price with coupon was very good.

Sandy was very friendly

Sandy is great to work with. Very courteous, polite, and honest.

Great experience everybody's very professional and helpful definitely would buy a vehicle here again

Never disappoints! Service is excellent. Everyone is friendly & helpful Not to mention their mechanical abilities are the best!

From beginning to end I had an incredible experience buying from i.g. Burton in Glen Burnie. My conversation over the phone was pleasant which made me feel comfortable enough to come in and look at the vehicle I was interested in. When I got there I met with Gerry who had a great ease about him and he was incredibly welcoming. He set me up with Steve who went through the process of showing me the truck. Steve did an incredible job of answering any and all questions I had. He made that experience memorable. Tyler their man in finance had a way of making that process feel less like a chore. No one enjoys that aspect of purchasing a vehicle but Tyler made it easy with his ability to be very personable. In the end they’re there to sell cars but there wasn’t an aspect of that day that didn’t feel genuine. I appreciate all of them to making that a positive experience because I was dreading what a pain it was going to be.

I want to take a moment to recognize Brennan Stewart, Service Advisor at I.G. Burton GMC, for delivering one of the best service experiences I’ve had. From the moment I arrived, Brennan made me feel welcomed and valued. He communicated every step of the process clearly, kept me informed throughout my visit, and genuinely demonstrated what exceptional hospitality looks like in the service/car industry. His professionalism, attention to detail, and commitment to customer service turned what could have been a routine service appointment into an outstanding experience. It’s rare to encounter someone who combines technical knowledge with such a sincere passion for taking care of people. Brennan represents both himself and I.G. Burton with excellence, and it’s evident that customer satisfaction is his top priority. Thank you, Brennan, for going above and beyond. If you’re looking for a dealership that truly values its customers, I highly recommend visiting Brennan Stewart at I.G. Burton GMC. He has earned my trust and my business.

It was excellent!!

Xyz

Excellent

Work done was superb

I had Mr Harrison who was amazing sales person he got me the best price for a deal he followed my idea and im very pleased

Dave was great. He kept in contact throughout the long transport of my truck from the factory to the dealer. Everyone at the dealership was friendly and awesome. Great buying experience and a great vehicle.

I was able to make an appointment quickly, the staff was friendly and listened to my concerns, and walked me through the entire process of my service.

Pleasant service advisor and quick service.

Nate was my salesman and he was great! Best car buying experience I've ever had by far. Would recommend him in an instant.

Tariq and the staff at I.G. Burton were great to work with! I got the exact vehicle I wanted at a great price.

I like that I was in and out and a good timely fashion

Good morning. Although I didnt buy my vehicle at I G Burton, my vehicle is relatively new (2024 with 7.500 miles) on it. I took my truck for a MD inspection first thing on Monday morning. The day prior I cleaned my truck inside and out and after picking my truck up late Monday evening, was very disappointed I was on how dirty it was left especially mud all over the front floor mats and under the rear wheel wells. I dont expect the truck to be washed prior to pick up but it actually looked like someone went 4 wheeling while in for service. Also was a bit annoyed on the lack of professionalism of the person I dealt with dropping the truck off and picking the truck up. Very different this time than in recent trips to your dealership for service.

I did not wait long and vehicle was delivered clean.

I was pleased with the service. I plan to return to have filters replaced.

Kevin P. was able to get us squeezed in to the schedule and our visit was quick and efficient.

Dave made it easy for me though the whole process. I appreciate him so much

Nate was great and didn’t consume my time with the process

Chris provided me with great customer service. He listened to my needs and answered all my questions to ensure this was the best purchase decision for me.

oil change was quick and my truck was washed

Very difficult experience